User Experience (UX)

Definition

User Experienceglossary×UsabilityUsability is how easy and efficient it is for users to complete tasks within a product. It focuses on clarity, simplicity, and reducing effort so users can achieve their goals without confusion or friction.Open glossary term→ (UX) refers to the overall experience a person has when interacting with a product, including usability, accessibilityservice×AccessibilityFind accessibility issues early, improve usability, and build products that are more inclusive, usable, and compliant.Open service→, and how it feels to use. It focuses on making products useful, usable, and enjoyable.

In practice

Used to design user journeysglossary×User JourneyThe full path a user takes to complete a task, including every step, decision, and interaction along the way.Open glossary term→, interactionsglossary×InteractionInteraction refers to any action a user takes within a product and how the system responds. It includes clicks, taps, gestures, and inputs that drive the user experience.Open glossary term→, and interfacesglossary×InterfaceAn interface is the point of interaction between a user and a system, where inputs are made and outputs are received. It can be visual, physical, or conversational.Open glossary term→ that meet user needs and reduce friction.

The reality

UX is not just design - it’s the result of every decision you make in a product.

Also known as

UX & User Experience

Plain English

How a product feels to use.