Interaction Audit

An interactionglossary×InteractionInteraction refers to any action a user takes within a product and how the system responds. It includes clicks, taps, gestures, and inputs that drive the user experience.Open glossary term→ audit is a UX method used to evaluate the behaviourglossary×BehaviourBehaviour refers to how users interact with a system, including actions, patterns, and responses.Open glossary term→, consistencyglossary×ConsistencyConsistency is the use of uniform patterns, behaviours, and visual elements across a product to create familiarity and predictability. It helps users learn once and apply that knowledge throughout the experience.Open glossary term→, and effectiveness of interactive elements within a product.

It involves reviewing components such as buttons, links, menus, forms, gestures, transitions, and feedbackglossary×FeedbackFeedback is the system response that informs users about the result of their actions. It helps users understand what has happened and what to do next.Open glossary term→ mechanisms to ensure they behave predictably and support user goals.

The focus is on identifying inconsistencies, frictionglossary×FrictionFriction refers to anything that slows users down or makes it harder for them to complete a task. It can be caused by poor design, unnecessary steps, unclear messaging, or technical issues.Open glossary term→ points, and usabilityglossary×UsabilityUsability is how easy and efficient it is for users to complete tasks within a product. It focuses on clarity, simplicity, and reducing effort so users can achieve their goals without confusion or friction.Open glossary term→ issues in interactionsglossary×InteractionInteraction refers to any action a user takes within a product and how the system responds. It includes clicks, taps, gestures, and inputs that drive the user experience.Open glossary term→.

Use this method when interactionglossary×InteractionInteraction refers to any action a user takes within a product and how the system responds. It includes clicks, taps, gestures, and inputs that drive the user experience.Open glossary term→ quality matters.

It is most useful when:

Set up properly.

Before you start, be clear on the screens, components, or flowsglossary×DelightMoments that exceed user expectations.Open glossary term→ to review, the expected interactionglossary×InteractionInteraction refers to any action a user takes within a product and how the system responds. It includes clicks, taps, gestures, and inputs that drive the user experience.Open glossary term→ patternsglossary×PatternA reusable solution to a common design problem.Open glossary term→, and how findings will be documented.

Prepare prototypesglossary×PrototypeA prototype is an early version of a product used to test ideas, interactions, and concepts.Open glossary term→, live interfacesglossary×InterfaceAn interface is the point of interaction between a user and a system, where inputs are made and outputs are received. It can be visual, physical, or conversational.Open glossary term→, or screenshots for systematic review.

Run the method.

Interactionglossary×InteractionInteraction refers to any action a user takes within a product and how the system responds. It includes clicks, taps, gestures, and inputs that drive the user experience.Open glossary term→ audit is analytical and task-focused.

Catalogue all interactive elements. Test each element for expected behaviourglossary×BehaviourBehaviour refers to how users interact with a system, including actions, patterns, and responses.Open glossary term→ and responsivenessglossary×ResponsivenessHow well a design adapts to different screen sizes.Open glossary term→. Check consistencyglossary×ConsistencyConsistency is the use of uniform patterns, behaviours, and visual elements across a product to create familiarity and predictability. It helps users learn once and apply that knowledge throughout the experience.Open glossary term→ across similar elements and screens. Note friction points, errors, or confusion. Rate severity and propose corrective actions.

Focus on ensuring users can interact intuitively and predictably.

Capture and make sense of it.

The value comes from improving usabilityglossary×UsabilityUsability is how easy and efficient it is for users to complete tasks within a product. It focuses on clarity, simplicity, and reducing effort so users can achieve their goals without confusion or friction.Open glossary term→.

After auditing: summarise inconsistencies and errors, prioritise fixes based on user impact, update design guidelines or patternsglossary×PatternA reusable solution to a common design problem.Open glossary term→, and share findings with design and development teams.

Focus on:

Most issues come from:

If interactionsglossary×InteractionInteraction refers to any action a user takes within a product and how the system responds. It includes clicks, taps, gestures, and inputs that drive the user experience.Open glossary term→ are unreliable, users lose trustglossary×TrustUser confidence that a product, service, or organisation will do what it promises.Open glossary term→ and efficiencyglossary×EfficiencyEfficiency measures how quickly and easily users can complete tasks once they are familiar with a system.Open glossary term→.

Done properly, this method gives you:

If this sounds like something you need, we can help you audit your interactionsglossary×InteractionInteraction refers to any action a user takes within a product and how the system responds. It includes clicks, taps, gestures, and inputs that drive the user experience.Open glossary term→ to create consistent, reliable, and intuitive experiences that users trustglossary×TrustUser confidence that a product, service, or organisation will do what it promises.Open glossary term→.

No guesswork. No assumptions. Just interactionsglossary×InteractionInteraction refers to any action a user takes within a product and how the system responds. It includes clicks, taps, gestures, and inputs that drive the user experience.Open glossary term→ that work.