Trust

Definition

User confidenceglossary×ConfidenceConfidence is the level of certainty in a decision or outcome based on available evidence.Open glossary term→ that a product, serviceglossary×ServiceA service is a component or function that performs a specific task within a system.Open glossary term→, or organisation will do what it promises.

In practice

Used to support action, loyalty, and adoption.

The reality

If broken, recovery is hard.

Plain English

It is the belief that this thing will do what it says it will do.