Systems
Uptime
Plain English
How often something is working.
Definition
Uptime is the amount of time a glossarySystemA system is a collection of interconnected components that work together to achieve a specific function or outcome.Open glossary term is operational and available.
In practice
Often expressed as a percentage, such as 99.9% uptime.
The reality
High uptime does not always mean a good serviceUser ExperienceImprove journeys, reduce friction, and make digital products clearer, simpler, and easier to move through.Open service if glossaryPerformancePerformance refers to how quickly and efficiently a system responds to user actions and processes tasks.Open glossary term is poor.
FAQ
Common questions
A few practical answers to the questions that usually come up around this term.
What is uptime?
It is how long a glossarySystemA system is a collection of interconnected components that work together to achieve a specific function or outcome.Open glossary term is available.
Why is uptime important?
It reflects glossarySystemA system is a collection of interconnected components that work together to achieve a specific function or outcome.Open glossary term glossaryReliabilityReliability is the ability of a system to consistently perform as expected without failure.Open glossary term.
What is good uptime?
Typically 99.9% or higher.
What is the downside of focusing only on uptime?
glossaryPerformancePerformance refers to how quickly and efficiently a system responds to user actions and processes tasks.Open glossary term and quality may still suffer.
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