User Experience

Touchpoint

Plain English

It is any point where the user and the glossaryServiceA service is a component or function that performs a specific task within a system.Open glossary term meet.

Definition

Any glossaryInteractionInteraction refers to any action a user takes within a product and how the system responds. It includes clicks, taps, gestures, and inputs that drive the user experience.Open glossary term a user has with a glossaryServiceA service is a component or function that performs a specific task within a system.Open glossary term or brand.

In practice

Used to identify experience opportunities.

The reality

If broken, it impacts the whole journey.

Related Services

User Experience User Interface Design Accessibility Information Architecture

Related Guides

User Journey Mapping

Related Terms

User Journey Pain Point Interaction

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I had a fantastic experience working with Andy. One of his most impressive achievements during our time at NHS HEE was masterminding a deeply complex information architecture for a new platform that brought together a large number of legacy websites.

Will Parkhouse

Senior Content Designer

01/20