User Experience
In-person Research
Definition
In-person serviceUser ResearchUnderstand user behaviour, validate ideas, and make clearer product decisions with evidence you can act on.Open service is conducted face-to-face with participants in a shared physical glossaryEnvironmentA specific setup where software runs, such as development, staging, or production.Open glossary term.
In practice
Used for guideUsability TestingObserving users complete tasks to identify usability issues, friction, and barriers to success.Open guide, interviews, and contextual serviceUser ResearchUnderstand user behaviour, validate ideas, and make clearer product decisions with evidence you can act on.Open service.
The reality
More resource-intensive but often provides richer glossaryInsightAn insight is a meaningful understanding that explains why something is happening and what it means.Open glossary term.
Plain English
serviceUser ResearchUnderstand user behaviour, validate ideas, and make clearer product decisions with evidence you can act on.Open service done face-to-face with users.
FAQ
Common questions
A few practical answers to the questions that usually come up around this term.
What is in-person research?
It is serviceUser ResearchUnderstand user behaviour, validate ideas, and make clearer product decisions with evidence you can act on.Open service conducted face-to-face with participants.
Why use in-person research?
It provides deeper glossaryInsightAn insight is a meaningful understanding that explains why something is happening and what it means.Open glossary term and better glossaryObservationObservation is a research method where user behaviour is watched and analysed without interference.Open glossary term.
What is a drawback?
It takes more time and resources.
When is it most useful?
When glossaryContextThe surrounding conditions that shape behaviour and decisions.Open glossary term and glossaryBehaviourBehaviour refers to how users interact with a system, including actions, patterns, and responses.Open glossary term are critical.
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