Ease of Use

Definition

How simple and intuitive something feels to use.

In practice

Used to measure overall usabilityglossary×UsabilityUsability is how easy and efficient it is for users to complete tasks within a product. It focuses on clarity, simplicity, and reducing effort so users can achieve their goals without confusion or friction.Open glossary term→.

The reality

If it feels hard, users won’t stick around.

Also known as

Touch point

Plain English

It is whether the product feels simple instead of like work.